Originally posted by ken-in-rockwall
Obviously, you are NOT in customer service business. IF they don't like it, they will go elsewhere with their money.
RL example -- Walmart will always take returns back.. period.. why do you think people keep going back..
Right. Nothing I've done has been customer service oriented and I know absolutely nothing about it.
(that was sarcasm)
I value every one's opinion and don't want to lose any customers, but I also believe that we need to make changes that are for the long term good of the game. Not everyone will see a change that way, which is understandable. They have a right to speak with their wallet and while I would prefer they not and would prefer they give the game a chance to go through these changes to see how the game will improve, I'm not going to begrudge them for having a different opinion. That being said, 1/2 the people that will say "I'm quitting the game"... won't. They just like to make themselves out to be tough guys when they really aren't.
Obviously, you are NOT in customer service business. IF they don't like it, they will go elsewhere with their money.
RL example -- Walmart will always take returns back.. period.. why do you think people keep going back..
Right. Nothing I've done has been customer service oriented and I know absolutely nothing about it.
(that was sarcasm)
I value every one's opinion and don't want to lose any customers, but I also believe that we need to make changes that are for the long term good of the game. Not everyone will see a change that way, which is understandable. They have a right to speak with their wallet and while I would prefer they not and would prefer they give the game a chance to go through these changes to see how the game will improve, I'm not going to begrudge them for having a different opinion. That being said, 1/2 the people that will say "I'm quitting the game"... won't. They just like to make themselves out to be tough guys when they really aren't.