Warrior General Games

Originally posted by GIEFF
I don't think he would accept, but offering Satchmo a moderating position would be a good way to extend the olive branch.

Satch for mod!

Originally posted by tyrant91101
Originally posted by limecuda

I keep seeing how folks have spent $100s on this game. Seeing as how this game has exploded I'm sure some hefty money has been made here. Going to be sad to lose all of that cash strictly to protect 1 individual.

I'm not spending any money on this game either way. I love it to death but I've lost all respect for Bort from the way he has handled this. It shouldn't take two days and a threat to stop paying for FP to pay attention to the situation. It should have been the simple fact that Harper crossed the line in many ways both as a moderator and as a regular player.

Agreed and never addressed...

Originally posted by tyrant91101
Originally posted by limecuda

I keep seeing how folks have spent $100s on this game. Seeing as how this game has exploded I'm sure some hefty money has been made here. Going to be sad to lose all of that cash strictly to protect 1 individual.

I'm not spending any money on this game either way. I love it to death but I've lost all respect for Bort from the way he has handled this. It shouldn't take two days and a threat to stop paying for FP to pay attention to the situation. It should have been the simple fact that Harper crossed the line in many ways both as a moderator and as a regular player.

I agree with all of this. I have some flex points saved up, but at the end of this season, I'm probably going to retire a player or two. Then, I'm going to retire another player the year after. In other words, I will continue to play and boost. I just won't spend anymore of my money.

This situation has been handled so poorly. I've seen this same mod do shady things in the past and get away with it, so I doubt anything will be done now. Bort just wants this to blow over and not deal with the problem.

Originally posted by tigerbait22
Originally posted by mzldr2

Originally posted by tyrant91101


Originally posted by Bort



Originally posted by tyrant91101




What proper channels? Support? They got a reply to the effect of "We know stop messaging us." The only proper channel is to post and post a lot.

Or they could show a little patience and say "Ok, thanks for looking into it. I'll stop messaging you every 10 seconds and posting threads every 20."

We saw absolutely 0 action. Not an announcement that you were dealing with it. Not a half assed apology from you or even any other damn mod on Tim's behalf.

When you get mistread at the hands of someone with power who was obviously abusing it, you don't say "Ok thanks" to the people who are, as far as it looks like, SUPPORTING that abuse and move on your merry way.

+1

The fact that there was no response is the entire problem. So now there is no response, and everyone that for 2 days have been posting, PM'ing, etc to get a response, are being told to stop or you will get banned....

The example of the in boxes being full is poor, very poor. The fact that everyone was looking for some answer or direction from the leadership of the company and received none is indicative of supporting the actions.

If a mid-level manager went ballistic and started firing everyone in a dept and everyone in that department (that wasn't fired yet) started complaining, as well as people from other dept's and the companies response was to fire the people that were complaining to much and continue to support the the manager, there would be an major issue....like GLB now has.

The way this would have been handled would have been for upper management to step in, pull manager into office or send home for the day, let everyone know that the issue is under investigation and proper action is being taken, until then please be patient.

A simple announcement as well as pulling the reigns in on TH would probably have save a lot of grief.


I run a company, and would have been all over this right away if it was my customer base being affected... Would not take me 2 or 3 days to have an idea of what went wrong and how to fix it...


If one of my managers basically told one of my ADVOCATE guests to not let the door hit you on the way out, i could honestly tell you it would not take 3 days for a decision on my managers future. HE WOULD BE GONE!! You DO NOT treat your best customers like crap!! And you(Bort) need to resolve this quickly, because the longer you take the more it is going to escalate and hurt your business!

I haven't really thought about quitting GLB until now, after reading this thread and the lack of attention to a major problem and you are dodging the issue. I and the rest of the Monkeys have had a blast with this game, however, your lack of attention is making me rethink what I'm spending my money on.

Originally posted by Bort
Originally posted by tyrant91101

What proper channels? Support? They got a reply to the effect of "We know stop messaging us." The only proper channel is to post and post a lot.

Or they could show a little patience and say "Ok, thanks for looking into it. I'll stop messaging you every 10 seconds and posting threads every 20."

Let's imagine you're one of 2 customer support agents. You have an inbox full of questions about teams, players, etc. Then there's one user who messages you 12 times about the same thing over and over. What do you do?

Couldn't the Mod have just Blocked these guys PM's temporarily....until things were taken care of? IDK

I wonder how much of this feeling of "being ignored" relates to the fact that I wasn't around yesterday after around noon or so? I didn't see anything about it until this morning/afternoon.

I don't think Satch wants to be a mod, if I'm not mistaken. I think it was brought up before with not much.

Originally posted by joecabezuela
Couldn't the Mod have just Blocked these guys PM's temporarily....until things were taken care of? IDK

Not in the support box.

Originally posted by Bort
I wonder how much of this feeling of "being ignored" relates to the fact that I wasn't around yesterday after around noon or so? I didn't see anything about it until this morning/afternoon.

I don't think Satch wants to be a mod, if I'm not mistaken. I think it was brought up before with not much.

who says you get time away from the game?

Originally posted by damage, inc.

I haven't really thought about quitting GLB until now, after reading this thread and the lack of attention to a major problem and you are dodging the issue. I and the rest of the Monkeys have had a blast with this game, however, your lack of attention is making me rethink what I'm spending my money on.


Co-sign. This is a great concept with great programmers. This is evidenced by the intense growth GLB has seen in the previous months. However, there are plenty of other startups offering the exact same service. Who will win the battle for market share? It will probably come down to costumer service and user experience. Users do not respond well to the "don't let the door hit ya" approach by management. Users ESPECIALLY do not respond well to seeing the toleration of extremely abhorent treatment towards one of the most respected members of their community.

Originally posted by Bort
I wonder how much of this feeling of "being ignored" relates to the fact that I wasn't around yesterday after around noon or so? I didn't see anything about it until this morning/afternoon.

I don't think Satch wants to be a mod, if I'm not mistaken. I think it was brought up before with not much.

Where was Thorn, DD, and this new Blaine guy?

To me, a rogue mod should be dealt with by the administration. Otherwise, why do they wear the tag of administrator?

Bort, Harper is also not helping the situation with this whole I am Jeuses crap.

Originally posted by Bort
I wonder how much of this feeling of "being ignored" relates to the fact that I wasn't around yesterday after around noon or so? I didn't see anything about it until this morning/afternoon.

I don't think Satch wants to be a mod, if I'm not mistaken. I think it was brought up before with not much.

You don't think or you don't know? Ask him. Find out. If he is made a moderator and other amends are made, people will stay. If the abuse is allowed to stand with no repercussion or reprimand, people will leave.

Originally posted by tyrant91101
Originally posted by limecuda

I keep seeing how folks have spent $100s on this game. Seeing as how this game has exploded I'm sure some hefty money has been made here. Going to be sad to lose all of that cash strictly to protect 1 individual.

I'm not spending any money on this game either way. I love it to death but I've lost all respect for Bort from the way he has handled this. It shouldn't take two days and a threat to stop paying for FP to pay attention to the situation. It should have been the simple fact that Harper crossed the line in many ways both as a moderator and as a regular player.

Tyrant.. you've got to cut Bort some slack here, mate... I'm sure he's working on some major in-game stuff and this Harper BS has come flying in from the side at 100 miles per hour..

the guys not God for chrissakes... and it doesnt help that a few guys are throwing around BS that he's called them out for...

Let the man make a decision.. no point us making ours until he makes his....

Originally posted by Bort
I wonder how much of this feeling of "being ignored" relates to the fact that I wasn't around yesterday after around noon or so? I didn't see anything about it until this morning/afternoon.

I don't think Satch wants to be a mod, if I'm not mistaken. I think it was brought up before with not much.

how about the fact that a person you gave responsibility to has ignored the common sense of customer service and because of that good people are banned and quitting.

I know you still have to review everything but even without it clearly you have enough evidence that harper has to go.

Originally posted by jrry32
Bort, Harper is also not helping the situation with this whole I am Jeuses crap.

Extremely arrogant on is part.