that level of tech support is a one man show. DD is handling all of that himself.
Given, it's the holiday season, I doubt anyone is working.
word filters, and forum related junk, is all either automated or handled by forum moderators. the mods aren't admin and can't alter the game itself.
fwiw... because of the Holiday, we didn't get the usual end of season alert that reminds everyone to get their own stuff set up so that the automated script handles all of that for you.
hang in there, someone will probably check in before day 48