Warrior General Games

Originally posted by Moretti
this is a reason why successful companies know how to manage public relations. You should be able to spin almost any decision into something that makes sense for everyone (or at least provides the majority incentive to try and do what the businesses agenda is).

There has been pretty much zero management of customer happiness here. The only admin who seemed to have a serious position with customer interaction was fired, allegedly with out explanation or any justification. The lack of any replacement is obviously telling, but there is a laundry list of other items (suggestions) that are never addressed or implemented that continue to permit the decline of customer approval.

Businesses can have difficulty ascertaining why they have a decline in business. Successful businesses are able to figure out the reasons , adapt and become successful again. I would surmise WGG figures GLB "classic" is a lost cause and decided to move on from it. That is sorta like treating the symptoms without figuring out the cause.



This business hired a staff that created multi's just to troll customers and threads that conflicted with their agenda...once a clown...always a clown...nuff said

Originally posted by Team Nucleus
Forced shutter yes you are right....best way to end a game is by refusing to fix things or even bothering to reply to support tickets.

Maybe its just their way of getting you to leave and stop shitting up the forums. I haven't ever had a support ticket take more than 24 hours.

Originally posted by jtrav21
Maybe its just their way of getting you to leave and stop shitting up the forums. I haven't ever had a support ticket take more than 24 hours.

Could be since I have a support ticket from back in January still awaiting a reply

btw hi jtrav your my favorite groupie

Originally posted by MissingNola
If they do let this game go like that, I won't invest in others. Why bother if they will just repeat the process every time they get bored with one of their products?

*DING*DING*DING* WE HAVE A WINNER.

All you GLB2 people who are happy... just think about what's gonna happen in a couple of years when GLB2 is starting to get old and WGG is working on their next game. Everything that is happening to GLB1 now will happen to GLB2 later.

The problem is not GLB1. The problem is the people who run GLB1... and they're the same people who run GLB2.

Originally posted by Novus
*DING*DING*DING* WE HAVE A WINNER.

All you GLB2 people who are happy... just think about what's gonna happen in a couple of years when GLB2 is starting to get old and WGG is working on their next game. Everything that is happening to GLB1 now will happen to GLB2 later.

The problem is not GLB1. The problem is the people who run GLB1... and they're the same people who run GLB2.

So true

Originally posted by Novus


The problem is not GLB1. The problem is the people who run GLB1... and they're the same people who run GLB2.


And by "people", we're not even saying they're "Bad People". Instead, in some respects they're a victim of their successes. The demand for an honest-to-God FOOTBALL simulation was so strong that they didn't "have" to be customer-driven initially.

But this customer pool has matured, and for a variety of reasons, the inflow of new ones is a mere trickle.

Its at this point where somebody in Portland has to have an "AHA!" moment, and realize that this income stream can be stabilized (with the right tweaks "enhanced"?), but only by studying customer service and then applying it to both Classic and GLB2. The customer isn't always right, but an EDUCATED business handles customers with a little more *skill* than is demonstrated around here. It doesn't happen by accident, and merely having a 5 minute meeting with the staff and saying "try harder" won't fix it. Customer service actually takes education, and effort. The people who created this business can handle that education and effort, but its up to them to realize how badly they need it--for Classic, for 2, and for every business they imagine themselves creating in the future.

Originally posted by Larry Roadgrader

Andy by "people", we're not even saying they're "Bad People". Instead, in some respects they're a victim of their successes. The demand for an honest-to-God FOOTBALL simulation was so strong that they didn't "have" to be customer-driven initially.

But this customer pool has matured, and for a variety of reasons, the inflow of new ones is a mere trickle.

Its at this point where somebody in Portland has to have an "AHA!" moment, and realize that this income stream can be stabilized (with the right tweaks "enhanced"?), but only by studying customer service and then applying it to both Classic and GLB2. The customer isn't always right, but an EDUCATED business handles customers with a little more *skill* than is demonstrated around here. It doesn't happen by accident, and merely having a 5 minute meeting with the staff and saying "try harder" won't fix it. Customer service actually takes education, and effort. The people who created this business can handle that education and effort, but its up to them to realize how badly they need it--for Classic, for 2, and for every business they imagine themselves creating in the future.

Best post I have read in a while.

Also taken into account that the customer base, well most of it, really wants the game to succeed, and I believe that's why folks get even more frustrated than they do in other day to day business exchanges.

Originally posted by MissingNola
Why bother if they will just repeat the process every time they get bored with one of their products?

This is the most absurd comment ever.

Originally posted by Novus
*DING*DING*DING* WE HAVE A WINNER.

All you GLB2 people who are happy... just think about what's gonna happen in a couple of years when GLB2 is starting to get old and WGG is working on their next game. Everything that is happening to GLB1 now will happen to GLB2 later.

The problem is not GLB1. The problem is the people who run GLB1... and they're the same people who run GLB2.

Ya i will be so enraged that GLB put together another game that hooked me for 5 years. The nerve of those guys.

Originally posted by Team Nucleus
This business hired a staff that created multi's just to troll customers and threads that conflicted with their agenda...once a clown...always a clown...nuff said

This business hired a staff that are friends and family of the creator who is not a business man. It's not because Corndog had an extremely active multi.

Originally posted by bhall43
Ya i will be so enraged that GLB put together another game that hooked me for 5 years. The nerve of those guys.
Does it look like GLB2 is taking off at anywhere near the level that GLB did over its first three months?

GLB is the internet simulation equivalent of Vince Young: brimming with promise and looking like a world-beater initially, only to fall apart due to poor decisions, laziness, and a lack of people skills. Vince Young had several years of real success, but we all know he didn't come close to what he could have been, which is what makes him sad to think about now. Fortunately a business can have multiple products, but obviously there's no guarantee that subsequent ones will have anywhere near the appeal or success of the first one, so it becomes that much more important to correct any flaws that undermined the earlier offering. As of right now it doesn't appear that Warrior General has learned a damn thing, unfortunately.

Originally posted by jdbolick
...so it becomes that much more important to correct any flaws that undermined the earlier offering. As of right now it doesn't appear that Warrior General has learned a damn thing, unfortunately.


Agreed.

For one thing, they seem to labor under this illusion that customer service = "being nice". As one example when the whole Catch departure thingy went down, there was clearly a directive for several insiders to "get out there and talk nicely to the customers", and there's nothing wrong with that. But delivering customer service on a consistent basis isn't just about trading mindless posts with the client. Its about learning what matters to them, and then delivering a product that is consistent with what the clients value. No amount of cute posting from Admins and Mods can adequately substitute for a lack of concern for the product and how its perceived by the clients.

Originally posted by jdbolick
GLB is the internet simulation equivalent of Vince Young: brimming with promise and looking like a world-beater initially, only to fall apart due to poor decisions, laziness, and a lack of people skills. Vince Young had several years of real success, but we all know he didn't come close to what he could have been, which is what makes him sad to think about now. Fortunately a business can have multiple products, but obviously there's no guarantee that subsequent ones will have anywhere near the appeal or success of the first one, so it becomes that much more important to correct any flaws that undermined the earlier offering. As of right now it doesn't appear that Warrior General has learned a damn thing, unfortunately.

Not to get off track, but Vince Young's best NFL year consisted of 2500 yds passing and a 9/17 Td/Int ratio.

Originally posted by jdbolick

Does it look like GLB2 is taking off at anywhere near the level that GLB did over its first three months?

Kinda irrelevant to me at this point. The point is I enjoy it enough to continue playing. To act like 5 years playing the same game isn't pretty impressive and that warrior games has a reputation for half assing games and then quitting is beyond absurd and fucking stupid.

I might question the amount of money I dropped on this game because fuck it's a god damn video game but I sure as hell can't argue the ride hasn't been worth it.