Warrior General Games

Customer Support
Depth Chart (Ticket #127080) Jan 21, 2014 00:27:17 (No Reply)

Additional Notes Feb 17, 2014 00:39:33 (No Reply)

Additional Notes Mar 7, 2014 01:09:51 (Still No Reply)

Is everyone in customer support taking a vacation?

what is this customer support that you speak of?

There's not much to respond with, considering it is the only time anyone has ever heard of a bug like that.

And that player is actually on the depth chart.

Originally posted by Corndog
There's not much to respond with, considering it is the only time anyone has ever heard of a bug like that.

And that player is actually on the depth chart.

do you think maybe you should reply saying that? you know, at least let us customers know that we are being heard and maybe just give us the standard response of 'I've never heard of a bug like that, but I'll check with Bort and let you know how that goes'

how long does it take to do a player name change these days?

Originally posted by Ezra
do you think maybe you should reply saying that? you know, at least let us customers know that we are being heard and maybe just give us the standard response of 'I've never heard of a bug like that, but I'll check with Bort and let you know how that goes'

But the "bug" was apparently "fixed" literally the day after he sent the support message because that player played the very next game.

Sure, a response probably wouldn't have hurt, but whatever the issue was was already fixed.

Originally posted by Corndog
But the "bug" was apparently "fixed" literally the day after he sent the support message because that player played the very next game.

Sure, a response probably wouldn't have hurt, but whatever the issue was was already fixed.

You still need to reply anyway, that's customer service.

Originally posted by aaasahi
You still need to reply anyway, that's customer service.

Of course.

Acting like this is an issue being ignored by support is a little bit deceiving, though.

Most likely support was looking at it, seeing that it was fixed, then moving on to stuff that actually needed attention.

Originally posted by Corndog
Of course.Most likely support was looking at it, seeing that it was fixed, then moving on to stuff that actually needed attention.

like moving on to work on stuff this game needs to be functional and timely ☻

Does Admin/support have some kind of forum where you chat and talk about ongoing problems?

I ask this as it seems there are certain staff here who are helpful and cooperative, then others who don't seem to do or say anything.


All the goallineblitz forum is these days is just Support II and it seems quicker than submitting a ticket

So then I'll ask here since my ticket wasn't resolved from Jan 23, 2014 22:23:51,

How come a team in Prep has a full stadium? It wasn't reset in rookie, and it doesn't look like the issue was fixed: http://goallineblitz.com/game/stadium.pl?team_id=734

I'm not trying to pick, but if you don't respond/close tickets, from our end, it appears you're ignoring us, and that leads people to trash the admins unfairly.

Originally posted by Asher413
So then I'll ask here since my ticket wasn't resolved from Jan 23, 2014 22:23:51,

How come a team in Prep has a full stadium? It wasn't reset in rookie, and it doesn't look like the issue was fixed: http://goallineblitz.com/game/stadium.pl?team_id=734

I'm not trying to pick, but if you don't respond/close tickets, from our end, it appears you're ignoring us, and that leads people to trash the admins unfairly.

I think this game is on its last legs and this maybe the last season. Support has all kinds of issues now and its getting to the point where the game is unplayable. Its shame this game has a lot of potential and I wish Bort would have responded to the inquiries about this game, but our proposal to him was completely ignored.

My Support Ticket (#127475) is only a couple of weeks old (Feb 24, 2014), but still...

Originally posted by aaasahi
You still need to reply anyway, that's customer service.

Originally posted by Corndog
Of course.

Acting like this is an issue being ignored by support is a little bit deceiving, though.

Most likely support was looking at it, seeing that it was fixed, then moving on to stuff that actually needed attention.

But...

Originally posted by aaasahi
You still need to reply anyway, that's customer service.

Even if the reply is just "Looks like you already got this fixed," at least the person who opened the ticket knows somebody looked at it -- and has a chance to respond if it's actually NOT fixed and Support just mis-understood the situation.

When Support doesn't respond at all, the customer has only one recourse left: starting a whine-thread in the forums.

I know you guys hate it when the customers start whine-threads in the forums as a last resort, but you guys routinely leave us with no other option with the way you handle Support tickets. And yet you still don't seem to understand this dynamic.